FAQ

Welcome to our FAQ! 

We've gathered answers to our most common questions to help you quickly find the information you need. If your question isn't covered here, please visit our Contact Us page and send us a message!

Q: What is Cosmic Lucence?
A: Cosmic Lucence is your unique inner starlight—your natural potential for calm, joy, and creativity. Our work at Ruruflo is designed to help you reconnect with and nurture this beautiful inner light.

Q: What types of products does Ruruflo offer?
A: Ruruflo offers a gentle galaxy of creative tools, including inspiring books, downloadable printable activities for kids, premium wall art for your home, and curated goods in The Lucence Collection.

Q: How do I access my digital downloads (e.g., printable activities or digital art prints)?
A: After your purchase is complete, you will receive an email with a secure link to download your digital files. This link will also be available on your order confirmation page. Please check your spam folder if you don't see the email within a few minutes.

Q: What is your return policy for physical products?
A: You can find our full return policy details HERE. We want you to be delighted with your Ruruflo treasures!

Q: What is your shipping policy for physical products?
A: You can find our full shipping policy details [here](link to your Shopify Shipping Policy page). We carefully prepare and ship all physical orders with love.

Q: Can I share Ruruflo digital products with others?
A: Ruruflo digital products are for personal use only. Sharing, reselling, or distributing them in any form is prohibited. We appreciate your support in protecting our creative work.